Shipping & Returns
Simple, honest and transparent – here's how delivery and returns work at XNEEX.
1–4business daysto process your order
6–14business daystypical delivery time
30daysto return your item
Shipping
We ship worldwide with tracking. Our products are dispatched by trusted fulfilment partners from warehouses around the world, and every order is sent with tracking.
Shipping costs
Shipping costs, and any free-shipping offers, are shown at checkout before you pay.
Processing and delivery times
- Order processing: 1–4 business days
- Typical delivery time: 6–14 business days
- Maximum delivery time: up to 30 business days
Orders can occasionally be delayed by high demand, customs checks, carrier strikes or other events outside our control. If your order has not arrived within 30 business days, contact us and we'll send a replacement or give you a full refund.
Good to know
- Your order may be shipped from more than one warehouse and arrive in separate parcels.
- Please make sure your shipping address is complete and correct – we can't be responsible for parcels sent to an address entered incorrectly.
- Once your order has been sent to our fulfilment partner for processing, it can no longer be cancelled.
- Any import duties or taxes charged by your country are shown at checkout where applicable.
Returns – 30 days
Not happy with your purchase? You can return it within 30 days of receiving it.
Conditions
- The item must be unused, clean, complete and in its original condition, with all parts and accessories that were sent.
- Please include your order number or proof of purchase.
- Contact us first at hello@getxneex.com – our team will send you the return address and instructions. Items sent back without contacting us first may not be accepted.
Costs
- Return shipping is paid by the customer, unless the item arrived faulty or damaged or we sent the wrong item.
- We are not responsible for items lost or delayed on their way back to us, so we recommend a tracked service.
Refunds
Once your return arrives and has been checked, we'll refund you to your original payment method within 14 business days.
Items we can't accept back
- Items returned more than 30 days after delivery
- Items that are used, damaged, dirty or not in their original condition
- Items returned without all the parts that were sent
Faulty, damaged or wrong item?
If something arrived damaged, faulty or isn't what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund – at no cost to you.
This policy doesn't affect your statutory rights. Customers in the UK and Australia also keep all rights given by local consumer law (such as the UK Consumer Contracts Regulations and the Australian Consumer Law).
Need help?
For any question about shipping, returns or your order status, email us at hello@getxneex.com or track your order here.