Privacy Policy

Last updated: October 2026

Your privacy matters to us. This policy explains what information XNEEX collects when you visit or buy from our store, how we use it, and the choices you have.

Information we collect

• Order information: your name, email address, phone number, shipping and billing address, and order details.
• Payment information: payments are processed securely by our payment providers. We do not store your full card details.
• Device and browsing information: such as IP address, browser type, pages viewed and how you arrived at our store, collected through cookies and similar technologies.
• Messages: anything you send us when you contact customer support.

How we use your information

• To process, ship and track your orders and handle returns and refunds
• To communicate with you about your order and reply to your questions
• To prevent fraud and keep our store secure
• To improve our store, products and advertising
• To send you marketing emails, if you've agreed to receive them – you can unsubscribe at any time

Sharing your information

We share information only with service providers that help us run the store – such as our e-commerce platform, payment processors, fulfilment and shipping partners, and analytics and advertising partners (for example Google and Meta) – and only as needed for them to provide their services. We may also disclose information where required by law. We never sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how our store is used. You can control or delete cookies in your browser settings; some parts of the store may not work properly without them.

Data retention

We keep your order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. This includes rights under the UK GDPR, the Australian Privacy Act and US state privacy laws such as the California Consumer Privacy Act (CCPA). To make a request, email hello@getxneex.com. UK customers can also complain to the Information Commissioner's Office (ICO).

International transfers

Our service providers may process your information outside your country. When this happens, we take reasonable steps to make sure it stays protected.

Security

Our store uses SSL encryption, and we take reasonable measures to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact us

Questions about your privacy? Email us at hello@getxneex.com.